Privacy policy
Last updated November 9, 2026
This policy explains what Cutty's Cove ("we", "us") collects when you use cuttyscove.com or the shop, why we collect it, and the choices you have. We keep it short because we collect very little.
What we collect
- Email signups. Your email address, when you ask to hear when we open or to get our river notes.
- Contact messages. Your name, email, topic and message.
- Trip requests. Your name, email, phone (optional), trip, date, group size, experience level and any notes.
- Orders. Your name, email, shipping address and what you bought.
- Payment details. When card checkout opens, payments are handled by our payment processor. We never see or store your full card number.
- Visit statistics. We use Cloudflare Web Analytics to count page views and see which pages people use. It sets no cookies, doesn't fingerprint your device, and doesn't track you across other sites.
How we use it
- To fulfill orders, ship them and handle returns.
- To reply to messages and set up guided trips.
- To send the emails you signed up for. Every email has a way to unsubscribe, or you can just reply and ask.
- To keep the site working and safe, and to understand what to improve.
We don't sell or rent your information, and we don't share it for advertising.
Who helps us run the shop
A few service providers process data on our behalf, only to provide their service to us:
- Cloudflare hosts the website and the database that stores form submissions, provides the analytics above, and sends our transactional emails, like the welcome email when you sign up.
- Google Workspace runs our email.
- Kit (kit.com) stores our email list and sends the newsletters and opening announcement you signed up for.
- Our payment processor and shipping carriers, once checkout opens, receive what they need to charge your card and deliver your order.
We may also share information if the law requires it, or to protect the shop and our customers from fraud.
Cookies and browser storage
- Your cart is saved in your own browser (local storage) so it's still there when you come back. It never leaves your device until you check out.
- Password-protected areas of the site set one sign-in cookie.
- We don't use advertising or cross-site tracking cookies.
How long we keep it
Order records are kept as long as tax and accounting rules require. Signup emails are kept until you unsubscribe. Messages and trip requests are kept for up to 2 years, then deleted.
Your choices and rights
You can ask us to show you, correct, or delete the personal information we hold about you, or to stop emailing you. Email [email protected] and we'll respond within 30 days. Depending on where you live, including Colorado and California, you may have additional rights under state privacy laws, and we'll honor them.
Security
The site runs over HTTPS, form data is stored in a private database, and only the shop owners can see it. No system is perfectly secure, so we collect only what we need.
Children
The shop isn't directed to children under 13, and we don't knowingly collect their information. Kids are welcome on guided trips with a parent or guardian, who makes the booking.
Changes
If we change this policy, we'll update the date at the top. If a change is significant, we'll let subscribers know by email.
Contact
Questions about privacy: [email protected].